Update: Currently an organization administrator's ability to edit a learner's name and date of birth is disabled.
However, you can use either our secure website https://www.https://datamakesthedifference.com/contact-us/ or our AI Assistant, BuzzBot, to make a request for our support staff to change a learner's name and/or date of birth, if there was a misspelling of the name or if the date of birth was incorrectly entered. Our AI Assistant is also HIPAA compliant so you can be sure that your learner's information is secure.
When making the request, please include
the organization administrator's email address (unless you are using Contact on our website)
the learner's name
the date of birth as shown on the learner's profile
the correct date of birth
the reason that an incorrect date of birth was entered.
Although you cannot edit the learner's name or date of birth, you can still change a learner's status from active to inactive and vice versa.
In the organization area of your account, click on Learners in the sidebar, select the learner whose status you wish to change and click Edit next to General Information. In the Edit learner box, choose the status and click Save.
Note: Organization Administrators use Inactive status for those learners who are not being assessed currently, but whose data they wish to retain.
If the organization administrator's ability to edit all learner personal information is restored at some time in the future and you need to make changes to a learner's information, such as their name, gender, or date of birth, you can easily do so through the Organization tab on our platform. Follow the steps below to edit a learner's information:
Step 1: Navigate to the Organization Tab
To begin, click on the Organization tab at the top of the page. This will take you to a page where you can view and manage all of the organizations associated with your account.
Step 2: Select the Organization
Once you are on the Organization page, click on the organization that the learner you wish to edit belongs to. This will take you to a page where you can view and manage all of the learners within that organization.
Step 3: Find the Learner
On the Learners page, you can search for the specific learner you wish to edit by using the search bar at the top of the page. Once you have found the learner, click on their name to access their profile.
Step 4: Edit General Information
On the learner's profile page, you will see a header called General Information. Next to this header, there will be an Edit icon. Click on this icon to access the edit page.
Step 5: Make Changes
Once you are on the edit page, you can make changes to the learner's name, gender, and date of birth. Please note that the date of birth can only be changed twice before it is locked to prevent abuse. If you need to make changes to the date of birth after it has been locked, please contact our support team for assistance.]
Congratulations! You have successfully edited a learner's information. If you have any further questions or need assistance, please don't hesitate to contact our support team. We are always happy to help!